Gary Taylor founded InfoCision Management Corporation (IMC) in 1982. Working out of his home, Gary focused on Christian fundraising and brought on InfoCision’s first two clients. For the next three years, IMC managed every aspect of its client’s telefundraising campaigns by serving as a marketing consultant while a call center company in Washington, D.C. made the phone calls.
In 1985, InfoCision opened its first call center with specialized Communicators who could better serve clients and their donors. By recognizing that Communicators with an affinity for the client provide more efficient and sincere care, Gary struck gold. IMC’s first major campaign netted more money than the telemarketing company it previously worked with had ever grossed.
InfoCision retained all the clients from its first call center. In the last 10 months of 1985, it billed more than $1.5 million and doubled sales the following year. Since then IMC has continued to grow, winning numerous awards including the prestigious Inc. 5000 list.
Even in the wake of National Do Not Call legislation that forced many companies out of business, InfoCision has grown. Today, it is the second largest privately held teleservices company, employing more than 4,000 people. InfoCision raises more money for nonprofit organizations over the phone than any other company and is a leading teleservices provider for Fortune 100 companies. InfoCision operates 30 call centers in 12 locations throughout Ohio, West Virginia and Pennsylvania.
As an astute and capable businessman, Gary Taylor began implementing his successor leadership plan in 2002. Gary served as president and chief executive officer until 2004, when he decided to refocus his direction to a more visionary role as chairman. Gary developed and mentored Carl Albright as CEO and put in place the current executive management team. Since that time, Carl has run the day to day operations of InfoCision without Gary's direct supervision. However, Gary continues to set an example for the rest of the industry by promoting his vision of InfoCision as the highest quality call center company in the world. The company's financial performance continues to be strong as InfoCision is tracking double digit growth for 2009. The company produces the best results in the call center industry and has 4,000 employees who make a difference every day for our clients.