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1. What makes InfoCision the highest quality call center company in the world?
InfoCision’s claim of operating the highest quality call center operation in the world is supported by the fact that it is the only teleservices company to win Customer Interaction Solutions magazine’s MVP Quality Award for 17 consecutive years (every year since the award’s inception). Customer Interaction Solutions is unquestionably the leading periodical for the teleservices industry. The MVP Quality Award embodies the ultimate recognition for quality in the call center industry.
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2. What makes InfoCision’s phone agents different from those at other call centers?
InfoCision does not hire TSRs or agents, but rather Communicators, who are skilled in every detail of their clients’ backgrounds, operations, and all aspects of the specific programs they are working on. Communicators are extensively trained, highly skilled individuals who are recruited to work for clients and industries they have an interest in and aptitude for. Their dedication, training and superior sales skills consistently enable InfoCision to outperform its competition and generate a higher return on its clients’ investment.
| Communicator |
profile: |
| Maturity: |
Average age is 40 years |
| Experience: |
Average call center tenure is more than 4years |
| Commitment: |
75 percent are full time; average hours worked is 35 per week |
| Dedication: |
56 percent are their families’ main provider |
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3. What makes InfoCision’s call centers different from other companies’?
InfoCision call centers are purposely much smaller than the traditional industry standard. A typical call center at InfoCision holds 50 to 60 workstations. This more intimate environment greatly enhances Communicator performance. The call center becomes an incubator where intense management (as evidenced by our Communicator-to-supervisor ratio of 9:1), provides an additional competitive advantage that allows IMC to consistently outperform the competition.
By having four call centers at most at any one facility, and assigning each center call to a different division (industry), IMC can be highly selective in hiring only the very best Communicators. This allows us to match Communicators with the type of work they have the greatest interest in, and ensure they demonstrate the requisite skills necessary to be successful. To maintain this quality, InfoCision always pays Communicators the highest wages and provides the most benefits in each market we compete in.
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4. Is InfoCision’s business limited to call center services?
Remaining true to its roots, InfoCision is not merely a teleservices company; it is also a world-class marketer with expertise in each of the industries it serves. By providing this value-added service, along with operating the highest quality call center operation in the world, InfoCision has a proven record of delivering the absolute highest return on investment for our clients. We guarantee it!
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5. How can I find out more about what InfoCision can do for my organization?
Our talented account teams are ready to answer any question you might have about our services. They are eager to learn about your mission, needs and objectives and apply those principles to your call center program. At InfoCision, we know we can deliver you a higher ROI. We develop productive working relationships with our clients so that we can tailor our service directly to their goals and show them the results they expect and the respect they deserve.
Contact Steve Boyazis, executive vice president, at 330-668-1400 or send us an e-mail and let us show you what the InfoCision Difference can do for you.
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