In 1982, Gary and Karen Taylor started InfoCision Management Corporation as a marketing consulting company operating out of their home in Akron, Ohio. The name InfoCision came about by combining the words “information” and “decision”. The Taylors chose the name because, from day one, InfoCision’s goal was to use information to help our clients make the best decision.
InfoCision opened its first official call center in 1985. Recognizing employees with an affinity for the client provide more sincere care, InfoCision hired and trained specialized telemarketing experts called "Communicators" who could better serve our clients. It proved to be a formula for success. Over the next two decades, InfoCision consistently produced superior results and experienced significant growth and expansion.
Today, InfoCision is the nation’s second largest privately held teleservices company - employing more than 4,400 people in 35 call centers across locations throughout Ohio, Pennsylvania and West Virginia. InfoCision raises more money for nonprofit organizations over the phone than any other company in the world, and is a leading call center provider for Fortune 100 companies.
Driven by our success on the phones, InfoCision continues to expand its direct marketing capabilities – helping clients identify target audiences, develop effective messages and optimize message delivery across channels. We currently offer a full range of multichannel solutions (telemarketing, direct mail, Web and data) that enable our clients to reach customers and donors on a more personal basis and earn the highest possible return on investment.