Gary Taylor (1953-2013)

Gary Taylor received his Bachelors degree in Marketing from the University of Akron in 1975. He served as a Graduate Research Assistant in the Marketing Department while earning his MBA from the University in 1977. An industry innovator, Gary had more than 30 years experience in direct marketing, fundraising, advertising, and the teleservice industry.  In 1982, working out of their home, he and his wife Karen, started InfoCision Management Corporation.

For the first three years, InfoCision operated as a consulting company that developed outbound telemarketing programs for their clients utilizing an independent telemarketing contractor. In 1985 InfoCision began making telephone calls internally, starting with just four “Communicators” on the phones. Today InfoCision has grown into the second largest privately held teleservice company in the world, employing more than 4,000 people.

InfoCision raises more money for nonprofit organizations than any other teleservice company. InfoCision is also a leader in providing direct marketing and commercial teleservice applications for some of the largest Fortune 100 companies.  InfoCision provides inbound and outbound teleservices, and has the most sophisticated inbound/outbound call-blending solution in the industry.

InfoCision’s hallmark is its unequalled reputation for quality. InfoCision won the inaugural MVP Quality Award in 1993 and was recognized by Customer Interaction Solutions magazine as the highest quality teleservice company in the world. InfoCision is the only teleservice company to win an MVP Quality Award every year since 1993.

InfoCision has won numerous awards for quality, growth and public service. Under Gary Taylor’s leadership, InfoCision has ranked in the top 100 on the Inc. 500 List, recognizing the fastest growing privately held companies in the country. The NorthCoast 99 Award has consistently honored InfoCision as one of the best places to work in Northeast Ohio. InfoCision has also been named repeatedly as one of the 10 best companies in Ohio to work for by the Ohio Chamber of Commerce.

In 2003 Gary Taylor received the Pioneers Lifetime Achievement Award for the positive impact he has had on the teleservice industry. The University of Akron awarded him the prestigious Simonetti Distinguished Business Alumni Award in 2003, and the Alumni Honor Award in 2006, the highest honor awarded to alumni by the University.

In 2005 he received the American Teleservices Association Pioneer Award, and the Direct Marketing Association Teleservice Excellence Award. Also in 2005, Ernst and Young recognized him as an Entrepreneur of the Year award winner for the services industry, and inducted him into the Entrepreneurs’ Hall of Fame. In 2007 Customer Interaction Solutions magazine named Gary and Karen Taylor as the man and woman of the year in the teleservice industry.

In the fall of 2004 the University of Akron opened the Gary L. and Karen S. Taylor Institute for Direct Marketing. The Institute has the largest dedicated curriculum, the largest dedicated facility, and the largest staff dedicated to teaching direct marketing at the college level. The Taylor Institute offers the only fully accredited, four-year degree program in direct marketing, and is now offering an MBA with a concentration in Direct Marketing.

The Taylor Institute trains students in direct marketing, an industry that contributes $2 TRILLION a year to the U.S. economy and employs 27 million people. In 2006 the Institute more than tripled in size, guaranteeing that it will remain the most comprehensive accredited degree program in direct marketing for the foreseeable future.

Gary Taylor’s entrepreneurial endeavors are wide ranging. In addition to InfoCision, he was Chairman of the Board and majority stockholder of ST&P Communications. ST&P provides advertising and sales promotion services to an impressive roster of Fortune 500 companies and government agencies.

The Taylor family is also the principal owner of Granite Golf Properties (GGP). GGP owns and operates Medina Country Club which is the flagship private club. In 2006 GGP opened two new semi-private golf clubs: Shale Creek in Medina County and The Quarry in Canton, Ohio. Shale Creek and the Quarry tied for the fourth best daily fee golf courses open to the public in the state of Ohio.

In the fall of 2009 the University of Akron football team kicked off its first season in InfoCision Stadium. InfoCision Stadium is a new, state-of-the-art, multipurpose facility that seats 30,000 people. Gary and Karen Taylor made the anchor contribution to make construction of InfoCision Stadium on the University of Akron campus possible.

For more information, please contact InfoCision Chief of Staff Steve Brubaker at (330) 668-1400 or




*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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