Steve Brubaker is Chief of Staff for InfoCision Management Corporation. In this position, he is responsible for staff-related issues, project details, serving as our primary negotiator and managing internal and external communications.
Steve began his career with InfoCision in 1985 as a part-time Communicator while attending The University of Akron. He rose through the ranks of the organization, and is now responsible for implementing InfoCision’s important operational processes throughout the company. He serves as InfoCision’s spokesperson for media-related news and public relations events, and provides internal updates to make sure important developments are announced and promoted.
Under Steve’s direction, InfoCision’s department of regulatory compliance leads the assessment of internal controls to ensure compliance with the myriad of federal and state regulations imposed on the call center industry. Steve is directly involved with legal risk management efforts affecting the business strategies for InfoCision’s clients. He and his team cultivate relationships with internal departments to develop, implement and audit controls throughout the corporation.
As a member of the Professional Association for Customer Engagement (PACE), formerly American Teleservices Association (ATA), Direct Marketing Association (DMA), International Customer Service Association (ICSA), and Society of Consumer Affairs Professionals (SOCAP), Steve has worked to encourage other industry leaders to get involved both locally and nationally in promoting ethical business practices. He currently serves on the ATA’s national board of directors and is active in the ATA Self Regulatory Organization (SRO). Locally, Steve is an active member of the Salvation Army Advisory Board, American Cancer Society Board of Directors, Akron Public Schools Business Advisory Council, Summit Scholars Scholarship Committee, Summit Workforce Solutions Board of Directors, the Rotary Club of Akron, the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron, The University of Akron Foundation Board, and is an alumnus of the Leadership Akron program.
Steve has been awarded the ATA’s Telephone Professional of the Year Award, as well as the Call Center Pioneer Award from Call Center Magazine, which honors the significant accomplishments and contributions he has made in the industry. In 2006, He received the Lifetime Achievement Award from Technology Marketing Corporation. In 2007 Steve was honored with a Distinguished Sales & Marketing Award from Sales & Marketing Executives International, and was awarded the ATA’s highest honor, the prestigious Fulcrum Award in recognition of his extraordinary contributions to the organization. Most recently Steve received the Simonetti Distinguished Business Alumni Award, the highest honor bestowed by the College of Business at the University of Akron.
As a frequent guest speaker for industry events, Steve has been featured nationally, as part of the ATA’s Annual and Legislative Conferences, DMA Conferences and the IIR Outsourcing for Call Centers Conferences, and internationally as the Keynote Speaker for AIC Worldwide’s Call Centers, Brazil. Steve co-authored a chapter on direct marketing ethics in a book titled, Direct Marketing in Action: Cutting Edge Strategies for Finding and Keeping the Best Customers, which was honored as a finalist for The American Marketing Association’s prestigious Berry Book Award in 2008. He has also contributed to numerous industry trade journals and publications, including: Customer Inter@ction Solutions, DM News, DMA Insider, DMA Teleservices Council Newsletter, Fundraising Management, and Journal of the American Teleservices Association.