Communicators
InfoCision's High-Quality Telemarketing Professionals
InfoCision Communicators
 
Mature
  • Carefully chosen and trained for each program
  • Average age: 42 years
Experienced 
  • Average tenure: 4.5+ years
Dedicated 
  • 78% are full time
  • 67% are family’s main provider
Motivated 
  • Performance-based compensation
Expertise
  • Up to 120 day client-specific training

Our Contact Center Solutions are the core of what we do, and the high-quality results we produce are a direct result of the people we have on the phones. We don’t call them operators, agents or representatives; we call them “Communicators” because that’s what they do. They communicate your message to customers and donors, helping you build long-lasting relationships and enhance your brand value.   

Our Communicators are assigned to programs based on their skills, proficiencies and affinities. All our Communicators receive in-depth, program-specific training so they have a true understanding of your organization and your customers or donors. Whenever possible, we also match Communicators to our divisions (political, nonprofit, consumer services, for example) based on their passions or areas of interest. Additionally, we employ skills-based routing so that calls are routed to the most experienced and knowledgeable Communicators for a particular product, service or program.

Your call center is the voice of your company, so it's crucial to have mature, experienced professionals on the phones. InfoCision holds a significant advantage over other call centers because of the Communicators we employ. Rather than college kids or other attrition-prone groups, InfoCision employs mature Communicators looking to build careers with our company. These experienced professionals act as an extension of your brand on the phone, ensuring your customers and donors leave every call with a positive perception of your organization.

 


*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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