Regulatory Compliance
Protecting Your Organization from Unnecessary Fines

Telemarketing is an invaluable marketing tool without which many for-profit companies and nonprofit organizations would not be able to thrive. Yet the federal and state legislative branches continue to tighten restrictions on the call center industry increasing the risk organizations could incur hefty fines for non-compliance – some as much as $11,000 per call.

A trusted partner of Fortune 500 companies and the nation’s leading nonprofit organizations, InfoCision’s compliance experts ensure our clients can rest easy.

Dedicated Compliance Team: Devoted To Keeping Your Program Compliant

InfoCision believes that we, not our clients, are primarily responsible for meeting all state and federal requirements on every calling program. InfoCision provides our clients a dedicated team of regulatory compliance experts to give you peace of mind that your campaign is 100-percent compliant with state and federal laws. Our compliance professionals go above and beyond, observing a strict set of industry best practices.

InfoCision is dedicated to the concepts of individual privacy and ethical business practices. We comply fully with all applicable laws and regulations, including the FCC's Telephone Consumer Protection Act (TCPA) and the FTC's Telemarketing Sales Rule (TSR). We have invested millions of dollars in technology and dedicated resources to ensure compliance with all regulations. 

Do Not Call Legislation: Keeping Up With The Do Not Call Registry

The Federal government has made it clear – they are cracking down on companies that violate telemarketing regulations. You need to know that your business is insulated from fines resulting from careless non-compliance. Since the registry was enacted in June 2003, InfoCision has not encountered a Do Not Call violation.

The key to our success is processing federal and state Do Not Call lists long before the calling file is loaded to the predictive dialers as opposed to checking lists on the fly. If a consumer asks to be placed on a client’s Do Not Call list, their request is processed within seven days. Since our processes are proven and quality-checked, we are 100-percent certain that we don’t call anyone on National or State Do Not Call Registries.

InfoCision cross-references each record with several Do Not Call registries, which are updated weekly. Every Sunday night active calling files are reprocessed, updating these lists from the prior week. The seven Do Not Call registries InfoCision maintains include:

  • National
  • State
  • Client-specific
  • Wireless
  • Wireless Portability
  • DMA
  • Internal

Industry Advocacy: Working For Fair Legislation

InfoCision is a vocal proponent of fair telemarketing regulations. As an active member of the American Teleservices Association (ATA), Direct Marketing Association (DMA), International Customer Service Association (ICSA) and Society of Consumer Affairs Professionals (SOCAP), we are heavily involved with the constantly changing regulations affecting call centers today.

InfoCision executives contribute frequently to industry publications and speak regularly at conferences and conventions on the benefits and contributions of teleservices. InfoCision Chief of Staff Steve Brubaker and our regulatory compliance team lobby for responsible legislation and regulation of the teleservices industry locally and nationally.

ATA-SRO Accreditation: Adhering To The Strictest Industry StandardsSRO logo.gif

The American Teleservices Association created the ATA-Self Regulatory Organization (SRO) in 2006 to encourage and enable self-monitoring of compliance standards and rules defining appropriate teleservices practices. The goal of the SRO is to ensure delivery of positive teleservices experiences for consumers and to open up a more proactive dialogue inside the teleservices community, as well as with government regulators.

As part of this process, the ATA-SRO developed an accreditation process for call centers in cooperation with the FTC, who reviewed the process and offered their input. InfoCision was just the second company worldwide to achieve this prestigious accreditation for upholding the highest standards of quality and compliance in the teleservices industry. This accreditation gives you peace of mind when you choose InfoCision as your teleservices partner, proving we make quality and compliance top priorities for our clients.

Many in the industry foresee ATA-SRO Accreditation setting a new standard for quality in the teleservices industry where companies will only hire accredited call centers to handle their business. The ATA has indicated that members in the cable and consumer entertainment industries are already requiring accreditation of vendors or making it part of the inquiry process.  

*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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