As soon as you walk into one of InfoCision’s call centers you will notice a startling difference. Our centers are designed to be much smaller than the industry standard. Each call center holds 48 to 72 workstations, with a 9:1 Communicator-to-supervisor ratio. This ratio ensures that call center programs are executed seamlessly, remain compliant with government regulations and Communicators adhere to our high quality standards. This arrangement creates an intimate work environment that is competitive, yet team-oriented.
With 35 call centers divided among 12 locations, each center is dedicated to one of InfoCision's eight divisions. Dedicated call centers allow us to hire Communicators based on how their skill sets match each division and then assign them to the programs they have a personal affinity. Quite simply, it allows us to hire more selectively, which boosts the overall talent in all of the call centers. Couple this dynamic environment with the comprehensive, program-specific training they receive and you get the highest quality call center in the world.
Employee Development: Career-focused training and education
InfoCision offers all its employees a myriad of training and development opportunities as well as work/life balance programs because we know that maintaining a well-rounded staff allows us to produce the best results for our clients. We provide our employees great wages and benefits, internal training, continuing education and opportunities for advancement because we want them to establish long-term careers with our company.
InfoCision understands that life's demands outside of work are often more challenging than work itself. Our numerous wellness and work/life balance programs to help employees manage their work and their personal wellbeing. Some of the benefits InfoCision provides employees include on-site fitness centers, free smoking cessation programs, on-site child care, flex time and compressed work weeks, and on-site corporate physicians.