InfoCision’s Quality Check Independent Monitoring Systems provide a quantifiable means of assessing quality in your call centers. Get objective feedback on your call quality from an independent third party with three decades of experience in the industry.
How Quality Check works:
How Quality Check benefits your business:
Low-quality calls cost you – both now and in the future. With Quality Check, you can quickly and conveniently identify problem areas and implement changes to boost your business.
Experience the Quality Check advantage
InfoCision’s Quality Check includes a number of value-added services to help your company objectively evaluate call quality and improve your results.
We provide a team of dedicated professionals to work on your account. Your team learns the specifics of your call center operations and works with you to define the criteria of a high quality call.
A typical Quality Check experience involves evaluation of 40 different criteria.
We can create and adjust our scoring criteria to meet your needs for different calling programs.
We calculate the ideal sample size for monitoring to obtain valid results. This ensures our observations are truly representative of your call center’s quality.
We supply you with a secure, personal online portal for accessing daily reports of your call evaluations. These reports can be tailored to your preferences.
InfoCision has over 30 years experience in the call center industry working with Fortune 500 companies and the nation’s leading nonprofit organizations. We are the only company to win the MVP Quality Award from Customer Interaction Solutions magazine every year since its inception in 1993. Our trademarked quality assurance system was developed in-house and perfected over 15 years to ensure our call centers consistently produce the highest quality results. Contact us today to learn how InfoCision's Quality Check will benefit your organization.