Telemarketing Services
Customized Calling Programs for Your Organization

​InfoCision works with clients across industries, tailoring our contact center solutions to meet your unique needs. Here’s a sample of some of the telemarketing services we provide for Fortune 100 companies and the nation’s leading organizations:

Customer Service, Acquisition and Retention

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Good customer service can be the perfect compliment to your product; on the other hand, poor customer service can quickly sour a relationship. InfoCision offers creative and effective inbound and outbound strategies to help you maximize the value and stability of your customer base. Whether its customer service calls, acquiring and upselling customers, or restoring lapsed customers, our mature, committed Communicators will address your customer needs, establish strong relationships and enhance the reputation of your brand.

 

Fundraising, Volunteer Recruitment and Issue Advocacy

Since 1982, InfoCision has provided the highest quality inbound and outbound teleservices to the world's leading nonprofits, and the nation’s top political and Christian organizations. In fact, we raise more money over the phone for nonprofits than any other call center company in the world. We specialize in donor acquisition, cultivation and retention, as well as volunteer recruitment and issue advocacy. We help you connect with donors and establish long-term relationships to fuel your fundraising future.

Business-to-Business Sales

In order to attract and retain new customers, your business needs a partner that can seamlessly integrate its contact centers with your company. InfoCision serves as a true partner in your business-to-business marketing efforts. Our team will build a program that increases your net profit and helps you build lasting relationships with your customers. We provide market segmentation, lead generation, product and service sales, and inbound customer care to help you realize a higher ROI on your telemarketing programs.

Direct Response

You spend a lot of time and money working to get potential customers to respond. It’s imperative you have the right people on the line to convert those calls. InfoCision will efficiently handle all your call volume – including spikes – and get you the results you want. Our highly trained Communicators act as brand ambassadors for your business, ensuring every caller has a positive experience and leaves with a product to meet their needs. InfoCision will make sure calls are answered quickly, conversion rates are maximized, and you achieve the highest possible return on investment.     

Even if you don’t take advantage of InfoCision’s high-quality contact center services, you can still get InfoCision quality in your call centers. InfoCision’s Quality Check Independent Monitoring Systems provide a quantifiable means of assessing the quality of your calls. Get objective feedback on your call quality from an independent third party with three decades of experience in the industry. With Quality Check, you can quickly and conveniently identify problem areas and implement changes to earn a higher ROI.

Learn more about how InfoCision’s Contact Center Solutions will earn your organization a higher ROI. Call 330-668-1400 or email us today. 




*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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