September 28, 2011Fort Erie call centre marks grand opening with hopes of hiring 100Kellie Bauer is undertaking that all-too-rare task in Niagara: she's accepting resumes. The human resources recruiter for InfoCision Management Corporation's new Fort Erie call centre will be looking to fill another 65 positions in the next few months if the company's expansion plans for Canada go as well as company officials anticipate. August 29, 2011InfoCision, Cleveland Sight Center offer a powerful visionCheryl Garcia just wants to contribute — but there are a lot of challenges standing in her way. “I think it's hard for people to understand,” said the Elyria resident. “They don't understand the limits involved.” Ms. Garcia has been legally blind since birth; in addition to having been born with cataracts, she has had several retinal detachments that ultimately have left her unable to see. August 23, 2011InfoCision moves, grows in GreenA former home design store at Massillon Road and Interstate 77 in Green is getting a new life as an office building with a doctor’s clinic, fitness center and cafe for employees. August 21, 2011Dialing from HomeInfoCision Management Corp., a company that provides call center solutions to a wide range of clients, doesn’t necessarily think all of its employees need to come to work to be productive. The company, which also has offices in Clarksburg and Huntington as well as in several cities in Ohio and Pennsylvania, recently opened its Elkins location. And as part of that, the company is offering employees the option of working from home. July 01, 2011Take the Right RouteDirect response callers are different from most call-in customers. They have a high level of interest in the product based on what they've seen, read or heard - certainly enough to compel them to pick up the phone. But, unlike traditional phone product orders, a direct response sale is not a given. While a small pool of individuals may arrive in your call center ready to buy, most require additional information and some sales finesse before they decide to seal the deal. June 01, 2011Does your customer service need an upgrade?Every time a person receives outstanding customer service, their threshold for anything less becomes smaller. A hundred years of “the customer is always right” has slowly but steadily raised expectations for customer service, and it is our job as professionals to see that those expectations are met or even exceeded. Our goal should be to create a top-notch customer experience that is consistent across every single interaction. |