THE INFOCISION STORY

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Gary Taylor founded InfoCision Management Corporation (IMC) in 1982.  Working out of his home, he focused on Christian fundraising and brought on InfoCision’s first two clients.  For the next three years, IMC managed every aspect of its client’s telefundraising campaigns by serving as a marketing consultant while a call center company in Washington, DC made the phone calls.

In 1985, InfoCision opened its first call center with specialized Communicators who could better serve clients and their donors.  By recognizing that Communicators with an affinity for the program provide more efficient and sincere care, Gary struck gold.  IMC’s first major campaign netted more money than the telemarketing company it previously worked with had ever grossed.

InfoCision retained all the clients from its first call center.  In the last 10 months of 1985, it billed more than $1.5 million and doubled sales the following year.  Since then IMC has continued to grow, winning numerous awards including the prestigious INC 500 list. 

Even in the wake of federal Do Not Call legislation that forced many companies out of business, InfoCision has grown.  Today, it is the second largest privately held teleservices company, employing more than 4,000 employees.  With sales in 2008 of $174 million, it raises more money for nonprofit organizations over the phone than any other company and is a leading teleservices provider for Fortune 100 companies.  InfoCision operates 35 call centers at 13 locations throughout Ohio, West Virginia and Pennsylvania.

Gary served as president and chief executive officer until 2004, when he decided to refocus his direction to a more visionary role as chairman. However, he still plays an active role in the management of the company, and he continues to set an example for the rest of the industry by promoting his vision of InfoCision as the highest quality call center company in the world.

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