INFOCISION MANAGEMENT CORPORATION

Your Source for Experts in Telefundraising and
Contact Center Management

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InfoCision employs industry professionals who can provide bylined articles, background information, or are available for interview on any of the topics below. We’re here to help you get timely and accurate information.

Please contact Gretchen Fri at 330.670.5079 or Gretchen.fri@infocision.com to be put in contact with the expert you need.

    • Contact Center Design
    • Contact Center People Management
    • Contact Center Performance and Quality Metrics
    • Contact Center Recruiting
    • Customer Interaction Management
    • Customer Relationship Management
    • Disabilities and Contact Centers
    • Do Not Call Legislation
    • Ergonomics in the Contact Center
    • Forecasting Demand and Budgeting
    • Fulfillment – Pledge/ Product
    • Outsourcing Overseas – why we don’t do it
    • Quality Monitoring and Reporting
    • Retention
    • Rewards and Recognition
    • Site Location
    • Telephone Fundraising – nonprofit and political
    • Work at Home Programs, Technology, and Utilizing the
       Disabled Population
    • Workforce Optimization