InfoCision Winter Marketing Solutions Magazine Hot Off The Press
Press Resources
Samantha Wells
Senior Manager of Corporate Communications
Akron, OH , January 15, 2014

InfoCision’s latest Marketing Solutions magazine features our longtime client Little Tikes.

Little Tikes is multi-national manufacturer and marketer of high-quality and innovative children's toys. In business since 1970, you undoubtedly have either had or seen one of their iconic Cozy Coupe cars; one of their most famous products since its debut in 1979. The car is the top-selling car in the USA beating out popular actual car models such as the Honda Accord.

Finding a partner that shares their culture of excellent customer service was key for Little Tikes’ continued growth and success. By trusting a partner like InfoCision, who specializes in building relationships, the Little Tikes staff is able to focus on their core mission of delighting parents and children alike with their high-quality, durable, safe and imaginative toys.

To read more about the Little Tikes story, please check out the latest issue of InfoCision’s Marketing Solutions magazine. You’ll also find useful articles about:

  • utilizing chat to keep customers engaged when their interest is at a peak
  • the value of happy and engaged employees
  • strategic call routing’s impact on the customer experience
  • how new technology is providing an improved caller experience while driving revenue
  • maintaining compliance in today’s highly regulated mobile environment

About InfoCision

Our clients are the household names most consumers know and depend on. As a leading provider of contact center solutions, we serve many verticals from technology to health care to financial services to pharmaceutical and telecommunications, as well as providing inbound and outbound marketing for nonprofit, religious and political organizations. No matter what market, we help establish brand, build customers, create marketing strategies and integrate teleservices into the marketing mix. Our customized core solutions can be deployed individually or combined to create a multichannel strategy that includes inbound and outbound teleservices, direct mail, fulfillment, email, Ecommerce, and business intelligence to name a few. Founded in 1982, InfoCision employs more than 3,500 in 30 call centers throughout Ohio, Pennsylvania, and West Virginia.

*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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