InfoCision is pleased to announce that Chief Strategy Officer Mike Van Scyoc will be leading the company’s Fulfillment Department after the January retirement of Senior Vice President of Fulfillment, Jim Dies. Dies celebrated his 20th year with InfoCision in 2011.
As a 23-year veteran of InfoCision, Van Scyoc’s history with InfoCision will ensure a seamless transition.
When InfoCision first launched its Fulfillment department in the late 80s, it was run out of a small room off of an InfoCision call center. Its equipment consisted of little more than a black and white dot matrix printer used to print pledge follow-up letters to people who donated to InfoCision client organizations over the phone.
Times have certainly changed.
InfoCision’s Fulfillment department is a buzz of activity that now fills an 80,000 square foot building in Green, Ohio. Every day you hear the humming of state-of-the-art digital printers as they print pledge fulfillment letters, marketing materials, product mailers, all of which can be personalized to each individual customer or donor based on demographics, psychographics and purchase history.
“Jim did an amazing job taking Fulfillment from a simple letter shop to an operation that can serve a massive array of client needs,” said Van Scyoc. “The breadth and quality of services InfoCision’s Fulfillment department offers really separates us from other operations. There aren’t many telemarketing companies in our industry that can provide a wide variety of DM solutions – from phone calls to direct mail.”
Personalization is key in today’s marketing climate. Consumers who feel like a company really ‘gets’ them are more likely to do business with that company – and keep doing business with that company over the long haul. Working seamlessly with call center operations, InfoCision’s ability to personalize everything through variable data printing, custom kitting and product fulfillment enhances the ability to develop long-lasting customer relationships. So if you only drive black sports cars, you would get a mailer that has a black sports car on it, rather than a red minivan.
InfoCision’s Fulfillment department has several stand-alone clients and Van Scyoc would like to see that number grow. “The department has come a long way from being a letter shop for InfoCision clients. Our print services can compete with anybody right now; we just need to spread the word that we’re not just a call center company. I’m also committed to continually pursuing newer technologies that will allow us to always provide increased efficiency and higher quality for our clients,” Van Scyoc added.
About InfoCision
Our clients are the household names most consumers know and depend
on. As a leading provider of contact center solutions, we serve many
verticals from technology to health care to financial services to
pharmaceutical and telecommunications, as well as providing inbound and
outbound marketing for nonprofit, religious and political organizations.
No matter what market, we help establish brand, build customers, create
marketing strategies and integrate teleservices into the marketing mix.
Our customized core solutions can be deployed individually or combined
to create a multichannel strategy that includes inbound and outbound
teleservices, direct mail, fulfillment, email, Ecommerce, and business
intelligence to name a few. Founded in 1982, InfoCision employs more
than 4,000 in 35 call centers throughout Ohio, Pennsylvania, and West
Virginia.