Rapid Response Routing - Customer Service for the Now Generation
Press Resources
Samantha Wells
Senior Manager of Corporate Communications
(330)670-1729
samantha.wells@infocision.com
Akron, OH , Nov. 28, 2012

InfoCision Chief of Staff Steve Brubaker discusses InfoCision's Rapid Response Routing Service, and the importance of meeting the needs of the newer generation that expects to get all of the information they need NOW.

"The combination of the internet and mobile devices has created a world where we have all become accustomed to having every bit of information we need right at the tip of our fingers.  And when – for some reason – we are unable to find the information we need right away, it is actually a bit unsettling. So why is it that when making a request for information online, consumers wait on average 48-72 hours for a response?  This may have been appropriate ten, or even five years ago.  But today, we are committing a marketing sin if we allow a customer or potential customer to wait any length of time for information about our products and services."

To read the entire blog post, please  visit http://wp.me/p2FC4J-dk.

 

About InfoCision

Our clients are the household names most consumers know and depend on. As a leading provider of contact center solutions, we serve many verticals from technology to health care to financial services to pharmaceutical and telecommunications, as well as providing inbound and outbound marketing for nonprofit, religious and political organizations. No matter what market, we help establish brand, build customers, create marketing strategies and integrate teleservices into the marketing mix. Our customized core solutions can be deployed individually or combined to create a multichannel strategy that includes inbound and outbound teleservices, direct mail, fulfillment, email, Ecommerce, and business intelligence to name a few. Founded in 1982, InfoCision employs more than 3,500 in 30 call centers throughout Ohio, Pennsylvania, and West Virginia.


*InfoCision is the only teleservice company to win the MVP Quality Award presented by Customer Interaction Solutions magazine every year since its inception in 1993.
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