About Us Media Center Careers Contact Us
InfoCision : THE highest quality call center in the world!®
Markets We Serve Product & Service Offerings The InfoCision Difference Technological Capabilities Our People Regulatory Compliance
Media Center
  Press Releases
  Industry News
  Articles by InfoCision
  InfoCision in the News
  Press Kit
  Photo Gallery
  Multimedia
  Logos
  Client Newsletter
  Conferences and Events

For all media inquiries please contact:

Gretchen Fri, APR
Public Relations  Manager
Email Gretchen Fri
330-670-5079

Mathew Feltrup,
Public Relations Coordinator
Email Matt Feltrup
330-670-5089


Take the Split Test Challenge
Industry News Stories
Your link to teleservices news

 
 
March 26, 2010
Call Center Statistics and Metrics: What's the Difference?

While the call center can deliver significant value to the organization, it is also one of the most expensive of all its divisions. As such, it is important to understand how the center is performing and the best way to maximize its value to streamline costs and promote high productivity.  One of the best ways to measure the impact and performance of the call center is to capture statistics and metrics – but you must understand the difference between the two. Statistics captures the current status of the agent or group and performance metrics tell the story of how well the agent or group is performing.

 .


March 23, 2010
Delivering Better Customer Service via the Contact Center and the Web

With the advent of technology, companies are discovering newer, more effective ways to serve the customers. Many companies are relying on web chats and social networking web sites which signify the changing paradigms of customer service. On the one hand, this provides customers with improved service even on the go and on the other hand, the companies get to provide better services at an economical rate.

.


March 22, 2010
Despite the Recession and the Trend Toward Customer Self-Service, Call Center Industry Growing, Not Shrinking

Call center solutions provider Noble Systems Corporation has released the results of a survey showing what many people in the industry are already aware of: Despite a sour global economy and the increasing prevalence of automated customer self-service technologies, the call center industry is growing, not shrinking.

.


January 22, 2010
Call center to Haiti opens in Homestead

A call center has been installed by AT&T at Homestead's Minor League Club House, 1601 SE 28th Ave., for residents of Homestead and Florida City to establish contact with people in Haiti.

.



Click here to view archived articles


*InfoCision is the only telemarketing company to win the MVP Quality Award, presented by Customer Interaction Solutions magazine, 17 years in a row.