InfoCision places a special emphasis on quality assurance.  We have a proprietary, multi-tiered QA system and our verifications department audits every campaign that runs in our call centers.  One example of the technology we employ to ensure quality is remote call monitoring.

Remote call monitoring allows QA analysts, call center managers and even clients to tap into a program’s calls from any location.  This gives a listener the opportunity to observe Communicators in action, evaluate their performance, listen to the script and make any adjustments they feel are necessary.

Remote call monitoring is just one more way that we strive to provide our clients with top-level service through technology, and to provide effective programs with tangible results.