Investing in State-of-the-Art Technology

InfoCision’s investment in state-of-the-art technology translates to a higher return on investment for our clients. From databases and call management software to workstations and headsets, our call centers are equipped to meet any and every one of your customers’ needs. We can also perform many back-end services, such as fulfilling orders, adjusting accounts and completing transactions initiated via fax or e-mail. Some of these processes occur without human intervention, freeing Communicators up to focus on building relationships and serving customers.


Interactive Intelligence

InfoCision’s technology infrastructure is made up of a set of custom-developed, interactive functions that work together to make each of our 30 call centers run efficiently and reliably. While many of these functions were developed in-house, some were created by outside vendors. The framework of our infrastructure is a customized suite of call center solutions called Customer Interaction Center® (CIC), which was developed by the award-winning company, Interactive Intelligence, Inc. (I3). 

CIC manages such integral functions as predictive dialing, call routing, call blending and IVR while some of our more specialized solutions were developed right here by our innovative staff of IT professionals. The result is a state-of-the-art call center technology infrastructure that makes our clients’ programs run smoothly and delivers a higher ROI.