In 1982, Chairman Gary Taylor founded InfoCision Management Corporation from his home in Akron, Ohio. Now, with 30 call centers in 12 locations throughout Ohio, Pennsylvania and West Virginia, InfoCision has grown into the nation’s second largest privately held telemarketing company.
InfoCision partners with some of the world’s most prominent companies and nonprofits. As a leading inbound and outbound call center provider, we specialize in customer acquisition, care and retention, as well as nonprofit fundraising and volunteer recruitment. Our solutions include inbound and outbound teleservices, mail and premium fulfillment, and bulk e-mail and fax.
InfoCision provides call center solutions to a diverse list of clients from both the nonprofit and for-profit sector. Our client base is segmented into nine divisions:
Each division of clients is backed by a talented staff of marketing professionals – from Communicators to account representatives to creative strategists to division heads – who work side-by-side with our clients to build and execute winning direct marketing campaigns from the ground up.
IMC also provides award-winning creative services as well as in-house fulfillment. Our creative services department is a talented team of writers and designers who create attractive and effective client marketing materials from projects as small as a direct mail buckslip to full-scale, multi-faceted marketing kits. Our 40,000-square-foot fulfillment center can handle any of our clients’ back-end needs such as credit card transactions or direct mail and premium shipping.
We are a top-5 outbound, top-20 inbound company according to Customer Interaction Solutions magazine’s Top 50 Teleservice Agency Rankings. We have been the recipient of many awards, including the NorthCoast 99 award, which recognizes Northeast Ohio’s best places to work, the International ECHO Award for Direct Marketing, the Pillar Award for Community Service, the MVP Quality Award, which we have earned every year since its inception in 1993 and the Ohio Chamber of Commerce’s Best Employers Award, which ranks the top 10 best employers in Ohio.