At InfoCision we don’t call our call center phone representatives TSRs or agents. We call them Communicators because that’s what they do. They communicate with our clients’ donors and customers, building lasting relationships.
Our Communicators are our greatest asset and they are compensated accordingly. This allows InfoCision to maintain a talented call center staff and build a family-oriented environment.
| Communicator |
Profile: |
| Maturity: |
Average age is 40 years |
| Experience: |
Average call center tenure is more than 4 years |
| Commitment: |
75 percent are full time; average hours worked is 35 per week |
| Dedication: |
56 percent are their families’ main provider |
At each call center our Communicators are assigned to programs based on their skills and proficiency. They receive program-specific training so they are familiar with the clients who they make and take calls for. We also employ skills-based routing so whether you're a business or a nonpofit, you know that with InfoCision, your customers or donors are in good hands.
Learn more about our:
B to B Communicators
Fundraising Communicators