An unparalleled commitment to quality is the distinctive edge that sets InfoCision miles apart from the competition. When other companies experience the type of growth we have, their quality is frequently the first aspect of their business to suffer. At InfoCision, quality drives our growth.

In the last 10 years we have added 24 call centers and more than 3,000 employees. When we open a new call center, within the first month we are able to match its quality and performance to that of existing call centers – all due to the detailed quality analyses of our trademarked Q3® and targeted training systems. Many evaluation systems in the industry have one way of measuring procedures and another way of measuring skill sets. Q3® brings these measurements together and allows evaluators to provide instantaneous feedback to the Communicator.

That’s the InfoCision Difference. Click the links below to learn about our Q3® process and why it sets InfoCision apart from other call centers.