At InfoCision, quality assurance is a pivotal part of each and every program we run. We take careful steps to ensure that our programs are created and implemented with pinpoint accuracy and world-class customer service.

Our verifications department audits each campaign and then documents any procedural errors or inconsistencies, making specific notations to ensure that any errors can be corrected. Corrections such as address, product order or customer information are made immediately. For every incomplete sale, the verifications department alerts the program supervisor so that they can follow up with the Communicator and resolve the issue.

Our call-back verification team prioritizes all incomplete sales based on the length of time from the original call and reviews documentation for all exceptions. Once this process is complete, they capture any missing information by contacting the customer with a thank-you call. The team uses proper file rotation to ensure the highest contact rates on morning, evening and weekend passes. During this thank-you call, a call-back team member closes the necessary portion of the sale and submits it for final processing.

With this verification system, we are able to report accurate results to our clients and accurately measure the success of every program.