When you decide to outsource your contact center, the world becomes your oyster. Suddenly, you can partner with a company anywhere, from Algeria to Zimbabwe. With any location, like with any business, there are benefits and complications. Even if you’re just looking to branch out into another state, your results are liable to vary. If you’re uncertain as to where you should look to outsource within the States, we’ve got a few suggestions for you below.
Ohio: Ohio is centrally located between Chicago and New York, and serves as a major corridor for business. making it an optimal place to find high-level candidates. Yet, outside of these major cities, prices may be more cost-effective for budget-conscious businesses. Further, with 12 locations in the Ohio area, InfoCision has left an indelible mark on the Ohio region.
New York: It’s hard to argue that “the city that never sleeps” wouldn’t be a great place to outsource your contact center and its 24-7-365 strategy. You’ll have access to great candidates and partners, too, but you’ll certainly pay top dollar for anything in the metro area.
California: Speaking of access to talent, California is in just as enviable a position as New York. Whether it’s Silicon Valley, San Francisco or Los Angeles, there are ample opportunities to connect with innovative partners.
Florida: Florida has a saturated call center market led by Tampa, the nation’s leader. Contact centers in Florida will always have agents on hand to step in, but with the extreme heat and yearly weather issues, operational disruptions could offset your advantage from time to time.
To learn more about what you stand to gain by outsourcing, click here.