Picture this: You’re driving home from work and pondering what to pick up for dinner for your family. To your left, you see a drive thru with those famous gold arches, and to your right is a health foods grocery store. You’re contemplating whether you should spend a quick $15 on some greasy fries and burgers – or, if you should spend a few extra bucks and pick up some nutrient dense eats from the grab-n-go counter at the health foods store.
If you’re vested in providing the best for your family’s health, you’d undoubtedly hang a right and run into the grocery store over the cheaper, fast-food option. You get what you pay for, right?
Now apply that thinking when you’re partnering with a contact center. If you’re trying to cut costs in outsourcing your customer service, you can likely expect to be cutting corners, too.
Contact center pricing directly corresponds to the quality of service you will be receiving; The pricier contact center has higher quality agents – with higher education, which lends a hand to a higher wage expectation, and uses higher quality technology. In short, the price point they charge is a direct correlation to the money they put into their employees and infrastructure.
Sure, you could go with the cheaper route when outsourcing – but then you’d be dealing with the “greasy cheeseburger and fries” version of a contact center provider… and swim suit season is just around the corner.