Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff, he is a member of the Executive Team and is responsible for HR, internal/external communications, and manages InfoCision’s legal and compliance departments. Brubaker is active in a number of professional organizations, including the Direct Marketing Association (DMA), Society for Consumer Affairs Professionals (SOCAP), and Professional Association for Customer Engagement (PACE) formerly known as American Teleservices Association (ATA). He served on ATA’s national board of directors over a period of two decades.
In 2007 he was awarded the ATA’s highest honor, the prestigious Fulcrum Award, in recognition of his extraordinary contributions to the call center industry. Mr. Brubaker also received the Simonetti Distinguished Business Alumni Award from The University of Akron in 2012 and The University of Akron Honors College Distinguished Alumni Award in 2014. Brubaker’s blog at InfoCision.com provides timely and insightful recommendations for companies wishing to delight consumers with extraordinary customer service experiences.