Over the holiday season, United Airlines distributed iPhones to all of its customer care agents as a way of saying “thank you” for a job well done. This was a grand gesture and shows just how much the company cares about showing its appreciation.
United Airlines isn’t the only company planning on giving their employees something extra this holiday season. According to the Society for Human Resource Management, 80 percent of employers plan to offer some type of holiday bonus or gift in 2015.
While giving your customer care employees a present or bonus during the holidays is a great way to acknowledge their hard work, it’s important to show your appreciation for your employees all year long, not just during the holidays. After all, acknowledging hard work improves overall employee morale and instills loyalty.
Below are a few ways in which you can recognize your employees throughout the year besides gifts and bonuses during the holidays.
Help them further their career: Believe it or not, a lot of employees aren’t necessarily driven by money. Help them further their career by offering them free professional development opportunities. For example, give them the chance to travel to seminars or tradeshows where they can learn new skills, which will help them in the long run.
Provide fun activities: The last thing you want is a group of employees who bolt out the door the second the clock strikes 5 o’clock. To create an enjoyable workplace in which people like to work, provide some fun team building activities. For example, have a bake-off every quarter where employees bring in their favorite dessert or take your team to a sports game.
Public recognition: People like to be recognized for their hard work. Public recognition through awards and acknowledgement helps employees understand that they are valued. It can be as simple as sending out an email to the team recognizing an employee’s job well done.
Cheer might be associated with the holidays, but in the contact center, a jovial spirit goes a long way and leads to more positive team morale.
Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff and as a member of the Executive Team, he is responsible for HR, internal and external communications, and manages the company’s legal and compliance departments. Brubaker is a member of a number of professional organizations, including the DMA, SOCAP, and PACE. He also donates his time to serve on several university boards, including the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron and The University of Akron Foundation Board. He is a frequent speaker for national events and has also been honored with a number of awards and recognitions for his contributions to the call center industry.