I want to make you aware of a bill that has been introduced in Congress that would help keep American call center jobs from being outsourced overseas. It is called the federal United States Call Center Worker and Consumer Protection Act of 2012. In Ohio, it is estimated that there are more than 200,000 people employed in the call center industry and that Ohio has lost over 2,300 call center jobs between 2008 and 2011. InfoCision is a large employer in the call center industry, with more than 3,300 employees in Ohio alone. We were recently included in a story on this new bill on WFMJ-TV in Youngstown, Ohio. http://www.wfmj.com/story/19600773/ohio-senator-wants-to-keep-call-center-jobs-in-the-us We’ve always been dedicated to growing our business for our US clients right here at home and we continue to keep an eye on this piece of legislation.
Here’s a recap of the United States Call Center Worker and Consumer Protection Act of 2012:
- Require companies to disclose to callers when their calls are transferred abroad.
- Make businesses that move call center jobs overseas ineligible for federal grants or loans.
- Direct the Department of Labor to make a public list of such companies, and employers would remain on the list for three years after each relocation.
- Require agencies, including the Department of Defense, to give preference to U.S. employers that do not appear on the list.
The Domestic Call Center Advantage
Our clients are the household names most consumers know and depend on and we’ve committed to not sending their business overseas. We believe in the domestic advantage and despite any recent off-shore trends, all of InfoCision’s call centers for our US clients are located in the United States. This enables the establishment of strong customer relationships that aren’t hindered by cultural differences or language barriers. A call center is the voice of a company, so it’s crucial to have mature, experienced professionals on the phones who can speak the customer’s language and who truly understand the regional and cultural nuances of the customers and donors.
We are certainly in favor of keeping American call center jobs right here in America!