Proclamation for our Green Call Center

As I’ve mentioned many times over this past year, InfoCision is celebrating 30 years of business in 2012 and it truly has been wonderful celebrating with all the communities and employees we have built relationships with over the years. On Tuesday we had a special guest, the honorable Mayor of Green, Richard Norton stop by and give InfoCision the prestigious honor of receiving a proclamation from the city of Green.  We have been in Green since 1987 and it was our first call center location outside the City of Akron. The community has always been extremely supportive in helping us meet our expansion needs.  In 2011 we finished a major 52,000 square foot call center expansion, which added approximately 200 jobs to the call center. We now employ over 500 people in Green!

Call Centers are all about relationships

On the drive back from Green, I began to think about how long we have been in business and all of the relationships we have cultivated over the years. The focus we have put on building relationships isn’t just something we do internally; we do it externally as well. We have things like a dedicated account staff, a well-trained IT team and experienced communicators, all of whom build relationships with our clients and their customers.

At InfoCision we take the time to meet with our clients, understand their overall goals and do whatever it takes to make sure those goals are met. We also understand that when you respect your employees and the community you work in, you are rewarded with hard work and gratitude from all parties involved. That is why I would like to take the time to thank Mayor Norton and the entire community of Green for this proclamation and more importantly, a great partnership that has truly stood the test of time.

InfoCision Celebrates 10 years in Mansfield

Corporate culture unique in telemarketing industry

Yesterday we had the honor of celebrating the 10 year anniversary of our Mansfield location. Local leaders, including the Honorable Mayor, Timothy Theaker; President of the Mansfield-Richland Area Chamber of Commerce, Kevin Nestor and even the newly crowned Miss Ohio, Elissa McCracken joined us as we celebrated this milestone and congratulated the employees who made it all possible.

It’s hard to believe we’ve been in Mansfield for 10 years, but they have been 10 years of great growth and success. I really want to take the time to thank our employees, who have been the catalyst for this success, and the community which has always been so gracious to us. Special recognition was given to 12 employees who have been at our Mansfield location since we first opened it! Their tenure, hard work and dedication is a great example of the corporate culture we strive for, where everyone is able to create a career for themselves and a come to work in an environment that provides that all important work/life balance. Not many call center companies can say they have had Communicators taking calls for 10 years. Our Mansfield location has always produced outstanding work for our clients and we hope that will continue for another 10 years.

Below you can view a short video from the event. Feel free to check it out and see how we honored our dedicated and tenured team members. Once again I would like to thank everyone that came out and our employees for making an event like this possible!

 

InfoCision: A top place to work in Northeast Ohio; and how your company can become one too

As I travel around to our 13 locations to celebrate our annual Employee Appreciation Days with our wonderful staff, it is an interesting coincidence that I just learned that The Plain Dealer has named InfoCision one of 25 Top Workplaces in Northeast Ohio for the third consecutive year, among large employers.

We want to be THE employer of choice in every community where we operate and our Employee Appreciation Days are just one of the many things we do to create a positive working environment for our employees. We also have programs like on-site fitness centers, on-site wellness clinics, on-site or subsidized child care, tuition reimbursement, a well-defined career progression path and a host of other employee programs. But you don’t need to spend a lot of money on expensive programs to make your employees feel appreciated. Here are several inexpensive programs anyone can take advantage of:

  • EAP Program
  • Paid maternity leave
  • Dependent day care savings plan
  • Discounted classes through local universities
  • Time off to volunteer
  • Healthy food choices in vending machines
  • Health fairs
  • Open door policy
  • Suggestion boxes
  • Employee forums

Making it onto a list like this is wonderful validation for us, because it is compiled based on surveys of employees by an independent vendor. It shows that employees really do appreciate it when the company goes above and beyond to help them succeed – not just at work, but also in their personal lives.

What workplace programs do you have that your employees really appreciate?  By sharing ideas, we can all create an environment of happy, healthy employees. And check back next week, when I blog about all the fun I’ve had at our Employee Appreciation Days and the statistics that provide the ammo for why these programs work.