InfoCision Named 2018 Outsourcing Provider of the Year

June 21, 2018- Customer Contact Week (CCW), presented by Five9, held its CCW Excellence Awards Gala Tuesday, June 19th at The Mirage in Las Vegas.  Honoring and recognizing the most innovative organizations and executives in the contact center industry, over 2,500 individuals attended the prestigious night.


InfoCision is honored to have not only received an Honorable Mention in the Best Training & Development (Vendor) Category, but to also be named Outsourcing Provider of the Year!


“To have received an accolade as prestigious as this is a true testament to the quality of work we provide daily, at all levels throughout the company. It is an honor to be named Outsourcing Provider of the Year, and I am so grateful for both our exceptional employees, as well as our valuable clients, who have allowed us to obtain such an award,” reflected InfoCision CEO Craig Taylor.


About CCW:  Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice: The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

About InfoCision: Since 1982, InfoCision has been the leading provider of the highest quality contact center services. We recognize that we are your brand’s ambassadors, and the interactions we have with your valued customers can impact their commitment. As the champion for your Customer Care Experiences, our contact center solutions serve as an extension of your brand; helping you make informed marketing decisions to find, serve and keep your customers for life. InfoCision expertly handles millions of customer calls, providing the best-in-class service and delivering outstanding experiences at every opportunity.  Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your results.