With Memorial Day in the rearview mirror, summer has unofficially started—and its official beginning is not far off. While the season offers a lot of opportunities for fun in the sun, it also brings warmer temperatures and sometimes, sour moods. In fact, scientific research proves that when temperatures get hotter, so do tempers.
Keeping that in mind, businesses need to be especially sharp with their quality of customer service during the coming several months. The bottom line is that people are human, and the combination of the heat and service follies like long hold times are going to get under their collective skin. In the summer, a normally cool-headed consumer may not have quite the same level of patience he or she would during the other seasons.
If your company’s contact center was barely making the grade during spring, perhaps teaming with a partner for best-in-class customer service solutions is a good plan of action. When the thermometer reads 98 degrees, the fact is that most people don’t want to be on the phone—or any other channel—dealing with a customer service problem. They are often starting the call in a bit of a cranky mood, so it’s up to your representatives to rise to that challenge.
InfoCision has decades of experience in the contact center and customer service space and can provide the tools you need to excel this summer. Our Communicators are the best-trained in the business and can handle any customer-related scenario that comes their way. Leveraging our experience will give you the peace of mind that comes from knowing that every single contact between your customers and representatives is being handled in a courteous and professional manner.
In other words, with InfoCision at your side, cooler heads will prevail.