In this fast-paced, 24/7 business world, your company has plenty on its plate—from marketing your products and services to handling finances to fulfilling orders to empowering your employees. In fact, more than half of small business owners still don’t have time to maintain their own website, according to a survey conducted by Google and Ipsos. With only so many hours in the workweek, your company might also not have the time, resources or experience to effectively screen call center agent candidates.
But there’s no need to fret as outsourcing with a trusted, strategic marketing and communications partner can help offload not only the screening process but hiring and training, too. It’s a perfect alternative for significantly improving contact center services ROI. For example, here at InfoCision, we are committed to hiring well-trained Communicators with professional experience that your company can enjoy the convenience of tapping into. These professionals will relay your company’s unique message to customers to help establish and sustain long-lasting relationships, boosting your brand value.
So what exactly differentiates our Communicators from typical call center agents? First off, rather than hiring inexperienced or non-committed individuals, we employ established professionals who are seeking career longevity and success. They are dedicated, experienced, mature and motivated. Here’s the evidence:
- They are 42 years old on average and have a typical tenure of more than 4.5 years.
- Almost 80 percent are full-time employees and two-thirds are a family’s main provider.
- There are performance-based compensation opportunities, resulting in inspired and professional employees.
Furthermore, Communicators undergo meticulous, client-specific training so they become brand experts by the time training ends. And based on the Communicators’ passions, we are able to match them with their areas of interest, such as our customer care, political, or nonprofit divisions. In addition, calls will be channeled to the most knowledgeable Communicators for specific inquiries because first call resolution, along with quality of customer service, are our top priorities.
We hope that your fast-paced business will consider taking advantage of our professional Communicators to ensure that customers and donors leave every call with a positive view of your enterprise. Click here to explore more.