The Power of InfoCision’s ‘Family-oriented’ Atmosphere

At InfoCision, we take pride in our supportive, communicative workplace atmosphere. In fact, we often refer to our offices as having a rather ‘family-like’ feeling. However, these past few weeks proved that this familial environment is, actually, quite literal.

You know what they say; sometimes what you’re searching for is right under your nose. Well, that is just what happened at our Youngstown, Ohio contact center when two of our employees discovered that they were the people they’d been searching for all their lives.

Our dear employee La-Sonya Mitchell-Clark received the shock of her life when she recently found out that her birth mother, who she’d been hoping to contact for her whole life, was in fact Francine Simmons—another valued employee who has been working with us for nearly 11 years now. Imagine, Mitchell-Clark would walk into work and see Simmons, the receptionist, at the front desk; they’d offer a friendly “Hello” completely unaware that they were the missing link in each other’s lives for all this time.

What’s more, another of Simmons’ daughters Kamala Cummings works at this same location as well. She told a local news station, WYTV, “It’s just amazing that all this time we’re thinking about her and trying to find her and she was trying to find, us, too.”

Now, you might have already read this emotional, heartwarming story in Cosmo or People, but today I’d like to acknowledge this incredible event from our perspective here at InfoCision.

I’d like our readership to understand that these are very special people and the fact that they‘ve found one another is such a blessing. I was just as amazed as everyone else when I heard the news, and it’s been something special spending time with the ladies and realizing what this means for them. This experience is so touching and is surely something I’ll never forget.

What makes this story so moving for InfoCision is that our employees always comment on what a great place this is to work because of the people—specifically, the relationships they build and the special bonds they share after working together.

It’s quite incredible to now have had such an unbelievable story unfold, taking place under our very own roof. Right now, the team at InfoCision is focused on making sure we are being supportive and encouraging to the family as it has been, quite understandably, an overwhelming and emotional time.

At InfoCision, we’re very inspired by this touching story, which relays to us the power of human emotion and establishing person-to-person connections. Each day our contact center Communicators try their best to translate these fundamentals of the human experience into our quality of customer care best-practices. After all, you never know who is on the other end of the line. It could very well be possible that you could speak to someone—who you think is just a stranger—who could change your mind, your day or, perhaps, your life.

Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff and as a member of the Executive Team he is responsible for HR, internal and external communications, and manages the company’s legal and compliance departments. Brubaker is a member of a number of professional organizations, including the DMA and PACE. He also donates his time to serve on several University boards, including the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron and The University of Akron Foundation Board. He has also been honored with a number of awards and recognitions for his contributions to the call center industry, including the ATA’s highest honor, the prestigious Fulcrum Award.