For Fundraising Campaigns, Still Nothing Like the Human Touch

Few contact center leaders will question the idea that artificial intelligence is set to be a staple of their operations for years to come. Not only can chatbots or virtual assistants make your customers lives easier, but it can make life easier for your agents as well. Despite the nearing ubiquity of artificial intelligence, not … Continued


Donors need to move beyond The Overhead Myth

Three leading nonprofit sources launch campaign to correct misconception I wanted to share with you an important letter directed to the donors of America from the country’s leading sources of information on nonprofits.  The Better Business Bureau Wise Giving Alliance, GuideStar and Charity Navigator have joined forces to denounce the myth that judging a nonprofit … Continued


Fundraising Part 4: Using information to make an informed choice as a donor

In the first three posts in our series on fundraising, we’ve covered acquisition campaigns, long-term donor value enhancement and regulatory compliance; three highly important functions that professional fundraisers provide for nonprofits.  Each of these plays a part in a nonprofit’s ability to deliver their beneficial programs and services. Even with all the new communication channels … Continued


Fundraising Part 3: Compliance and Nonprofit Fundraising

So far in the first two posts in our fundraising series, I’ve covered some different ways professional fundraisers help nonprofits to raise funds, through acquisition campaigns and by enhancing long-term donor value.  These approaches require a great deal of strategy and creativity in getting the right message to the right donor at the right time … Continued



How nonprofits and professional fundraisers partner to make a difference

I’ve been working in the call center industry for nearly 30 years.  Oftentimes when I meet someone – either socially or professionally – and tell them that what I do involves fundraising for nonprofits, I inevitably get asked questions about how it all works.  Several questions come up routinely, and after having one such conversation … Continued