Analytics – Real Time and Relevant

Our Business Analytics solutions have helped many organizations mine and analyze their existing data and turn it into interactive visualizations and easy-to-use analysis tools, focused on improving results and providing vital insight. Most importantly, we turn large amounts of data into something useful for our clients by doing things like determining pockets of your most … Continued

Customer Care Industry More Optimistic Than Ever Before

There’s no denying the fact that the customer care industry has gotten a bad rap over the years, as today’s consumers have higher expectations than ever before. In fact, a recent survey from Parature, found that 53 percent of consumers have higher expectations for customer care than they had a year ago. Fortunately, the customer … Continued

Derive Insights From Your Customers’ Social Media Conversations

Today’s consumers are verbose, but not necessarily over the phone. Rather, your customers openly share, sometimes brutally, their honest feedback on your brand’s quality of customer care across a multitude of social media outlets. With that said, businesses ought to cast an eye toward the conversations that are continuously unfolding on platforms like Twitter and … Continued