Mentoring programs pay dividends for professionals of all ages

For today’s young professionals, having a mentor can be a key to helping them feel engaged in their jobs and get the feedback they desire, that may not always get from their immediate supervisors. It’s also a great way for veteran business practitioners like me to have more informal conversations with younger workers, which helps me understand some of the nuances of the younger generation.


Diversity at home and in the workplace

For years, Holocaust survivor Betty Gold has traveled around the country telling her story about the horrific events she witnessed as a child. Typically her audiences are composed of school children, youth groups and other younger members of society, but earlier this week The InfoCision Diversity Council gave our employees the opportunity to hear Betty’s … Continued


More information helps donors make more educated decisions

I highly suggest everyone read the article by Dan Pallotta, Why Can’t We Sell Charity Like We Sell Perfume? published in The Wall Street Journal, September 15, 2012. It provides a compelling look at nonprofit organizations and why there is a need to change how the public thinks about charity. Here’s a short except from … Continued


Here’s the story that wasn’t told

The important fact is that all Nonprofit organizations need to raise money which is essential to their success and all the good works they accomplish.  InfoCision supports their missions by carrying the majority of the costs of fundraising for them.  We do NOT keep the money raised.  Nothing could be further from the truth!  Each … Continued


InfoCision: The Healthy Call Center

Last week, InfoCision’s Chair of the Board, Karen Taylor shared an interesting article with us about the benefits of periodically standing up at work instead of sitting down all day.  It really got me thinking about how important it is to stay focused on healthy activities, especially when working in a role that may require … Continued


Fundraising Part 3: Compliance and Nonprofit Fundraising

So far in the first two posts in our fundraising series, I’ve covered some different ways professional fundraisers help nonprofits to raise funds, through acquisition campaigns and by enhancing long-term donor value.  These approaches require a great deal of strategy and creativity in getting the right message to the right donor at the right time … Continued



Offshoring: is it really worth it?

As Chief of Staff at InfoCision, I am constantly looking at newsfeeds and industry updates, trying to keep up on the different trends, rules and regulations that are going to impact our call centers. Recently I stumbled upon an article that caught my eye because it involves one of the most well-known American companies bringing … Continued


How nonprofits and professional fundraisers partner to make a difference

I’ve been working in the call center industry for nearly 30 years.  Oftentimes when I meet someone – either socially or professionally – and tell them that what I do involves fundraising for nonprofits, I inevitably get asked questions about how it all works.  Several questions come up routinely, and after having one such conversation … Continued


The Importance of Call Center Compliance

As every business leader knows, there are always going to be times when an organization must take risks.  However, when it comes to regulatory compliance in the call center industry, taking risks should never be an option.  Capital One Financial Corp, which has been working exclusively with low-cost offshore call center vendors, was recently fined … Continued