Is Your Callback Strategy Effective?

A comprehensive callback strategy allows you to maximize the effectiveness of your live contact center Communicators. At the same time, it will reap you rewards in customer satisfaction. There are a number of indicators that your callback strategy is working well: Your caller abandonment numbers have decreased, your cost per call has been reduced, and … Continued

Putting the Customer’s Needs Above Yours Is Just Good Business

Almost everyone has had the experience: You are sitting down to dinner and just as you pick up your fork, the phone rings. You get up from the table to answer—it could be an emergency after all—and there is a telemarketer on the other end of the line, pushing a product. In the blink of … Continued