As of January 1st, 2020, the law will require certain companies to provide an inbound phone number option to all customers and employees in California to request how the company collects, uses, and discloses their personal information. Here at InfoCision, we have developed a full turnkey phone and case management solution. We can help you become compliant by the January 1st deadline. As little as ONE mishandled request could open the door for a wave of regulatory investigations or lawsuits. Let us help you avoid this.
Check this out for more information: CCPA
Every C-level executive and contact center manager can feel it coming; the holiday season is rapidly approaching, which means every department is going to be extremely busy from Thanksgiving until New Year’s.
In the past, you may have strived to just “get through” or “survive” this hectic time, and with the amount of pressure that comes with this typically busy season, that attitude is understandable. But it doesn’t have to be that way. If you partner with a best-in-class contact center services provider, you can facilitate truly great quality of customer service during the holidays.
Partnering with a third-party contact center services provider can help you handle every facet of your seasonal challenges. For instance, you can leave customer service in the capable hands of Communicators with years of customer service experience. You can also leverage advanced call center technologies and solutions like:
- IVR that provides callers with simple, efficient options for getting answers to questions that don’t require human assistance
- Skills-based call routing that ensures more complex calls are directed to representatives with the experience and expertise necessary to handle them
- Remote call monitoring that allows managers to listen into agent calls from any location, evaluate performance, and make any adjustments necessary to a call script
If you’re concerned about making an investment in a contact center services provider, consider just how much revenue you could be forfeiting if you can’t handle call volume or your level of customer service is subpar in the coming weeks. As the old saying goes, you have to spend money to make money, and that is especially true during the holiday season when revenue opportunities are at their highest.
Consider taking some of the burden off your customer service employees this winter by partnering with a company that knows contact centers inside and out. This way, both you and your customers will have a happy holiday season.
Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff and as a member of the Executive Team he is responsible for HR, internal and external communications, and manages the company’s legal and compliance departments. Brubaker is a member of a number of professional organizations, including the American Teleservices Association (ATA). He also donates his time to serve on several University boards, including the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron and The University of Akron Foundation Board. He has also been honored with a number of awards and recognitions for his contributions to the call center industry, including the ATA’s higher honor, the prestigious Fulcrum Award.