For Customer Service, Consider Baby Steps Over Giant Leaps

In days gone by, great customer service meant employing knowledgeable salespeople and friendly cashiers in-store. But as new channels emerge, and consumer expectations for quality of customer service continue to rise, providing a top-shelf experience can seem like a daunting task. When looking to make a change, some business owners immediately look to the end … Continued


Your call center is the heart of your customer service strategy

What call center service trends are on the horizon? The New Year is always an exciting time to reflect on the previous year and look to the future. Having worked in the call center industry my entire career, I’ve witnessed many changes and the continuous evolution of the industry. I’m quite amazed by the changes … Continued