Work at Home – Flexibility in the Contact Center Space

Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued


Contact Centers Can’t Afford Noncompliance

In a recent decision, the Federal Trade Commission raised the civil penalty for certain telemarketing sales law violations from $16,000 to $40,000 per instance, including fines for contacting individuals on Do-Not-Call (DNC) lists. The FTC says the fee was more than doubled to adjust for inflation. The fine had been $16,000 since February of 2009; … Continued


Three Old-Fashioned Customer Care Tactics That Still Work

Its 2016 and contact centers across the globe are working toward becoming more technologically savvy. And while it’s important to keep up with trends so as not to fall behind your competitors, it’s equally important to continue employing tried-and-true customer care techniques that have garnered success for ages. It may be tempting to make the … Continued


Celebrating the season with our staff

You always hear people say the Christmas season is the most wonderful time of the year and I couldn’t agree more. It’s a beautiful time where we all come together to celebrate the holidays while sharing great memories with our friends and families. Here at InfoCision we are in the middle of our annual Christmas … Continued


Customer service essential to your brand

Increased number of consumers switching brands due to poor service In this day and age, every company is aware that good customer service is essential to their company’s brand and that having a strong brand is essential to success. But recognition of this fact alone doesn’t necessarily translate into a company delivering good customer service. … Continued



InfoCision attending DMA2013 in Chicago October 13-15

Stop by booth #1019 to learn how we will help you FIND, SERVE and KEEP your high-value customers for life Going to the Direct Marketing Association conference is always a highlight in any marketer’s year. I am pleased to say that InfoCision will once again be exhibiting at this important event that is being held … Continued


Is your company prepared for the new TCPA revisions rolling out October 16th?

How to make sure you and your third party vendors are compliant Earlier this year several major companies were hit with significant fines for violating the current Telephone Consumer Protection Act (TCPA) law. Papa John’s agreed to pay a staggering $16.5 million dollars as part of a settlement. TCPA litigation has been increasing in recent … Continued


Donors need to move beyond The Overhead Myth

Three leading nonprofit sources launch campaign to correct misconception I wanted to share with you an important letter directed to the donors of America from the country’s leading sources of information on nonprofits.  The Better Business Bureau Wise Giving Alliance, GuideStar and Charity Navigator have joined forces to denounce the myth that judging a nonprofit … Continued