Everyone becomes burnt out on some aspect of his or her life at some point or another. It’s an inevitable part of life; however, when it comes to employee burnout there are a number of solutions upper management can employ to remedy this problem inside the workplace.
And while there are people that feel their work life and personal life should be entirely separate entities, it’s almost impossible for the two to not bleed together, especially when one is affecting the other in a negative way. For instance, if you have a poor diet outside the workplace and you are too exhausted from the work day to even consider exercising afterwards your overall health might not be conducive to a focused, upbeat attitude during work.
However, businesses that inspire their employees to improve their quality of living both inside and outside the workplace are generally better, stronger and more collaborative companies. In fact, a recent study from Virgin Pulse titled “9 Habits You Need For a Thriving Workforce” revealed that 67 percent of employees who work at organizations that promote good health and wellness say their company is a better place to work. In addition, these companies experience 55 percent lower turnover and 46 percent higher employee engagement levels.
The study also goes on to suggest the ways in which companies can help their employees build better habits. Here a few best practices that contact center supervisors can implement to improve the well-being of their employees:
- Match employees with tasks that capitalize on their strengths
- Create a dedicated professional development program that aims to help employees reach their personal and professional goals
- Provide more robust health, dental, insurance benefits to ensure your employees receive nothing but the best care
- Take measured steps to encouraging a healthy lifestyle by offering gym memberships or providing a wellness program
- Dedicate yourself to ensuring your corporate culture is positive, team oriented and encouraging
Helping your employees improve their quality of living isn’t just about improving productivity to produce higher contact center services ROI. Rather, it’s a crucial step in demonstrating your care for your employees and your appreciation for all of their hard work.
Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff and as a member of the Executive Team, he is responsible for HR, internal and external communications, and manages the company’s legal and compliance departments. Brubaker is a member of a number of professional organizations, including the DMA and PACE. He also donates his time to serve on several university boards, including the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron and The University of Akron Foundation Board. He has also been honored with a number of awards and recognitions for his contributions to the call center industry, including the ATA’s highest honor, the prestigious Fulcrum Award.