Contact Centers Can’t Afford Noncompliance

In a recent decision, the Federal Trade Commission raised the civil penalty for certain telemarketing sales law violations from $16,000 to $40,000 per instance, including fines for contacting individuals on Do-Not-Call (DNC) lists. The FTC says the fee was more than doubled to adjust for inflation. The fine had been $16,000 since February of 2009; … Continued