Gamification: Enhancing Employee Engagement in the Contact Center Space

Keeping employees engaged is a goal for every contact center. In a world filled with social media, where myriads of people are involved in habitually playing games and using fun apps to send pictures and messages to their friends, why not apply the same logic to their work environment? Gamification leverages employee’s natural desires – … Continued

Using Gamification to Motivate Your Contact Center Staff

Are the rewards you offer your Communicators sufficiently motivating and engaging that they translate into benefits for your customers? That is, are rewards—from employee recognition to paid time off to wages—enough to overcome job stressors in the heightened customer service environment of today’s contact center? Appropriate motivation becomes ever more relevant as Communicator responsibilities continue … Continued

Three Reasons to Integrate Gamification into Customer Care

Chances are you’ve at least heard of the word “gamification,” but what does it actually mean and how can it be applied to your customer care strategy? Simply put, gamification is the process of applying game design, mechanics, and thinking to non-game activities with the hope that it will motivate customers, boost participation and increase … Continued