Are You CCPA Compliant? Let Us Help!

As of January 1st, 2020, the law will require certain companies to provide an inbound phone number option to all customers and employees in California to request how the company collects, uses, and discloses their personal information. Here at InfoCision, we have developed a full turnkey phone and case management solution. We can help you … Continued


Retaining Customers with Stellar Inbound Call Center Services and Practices

The call center is the front line and starting point for customers’ experiences; they can either choose to continue their journeys with your company or quit cold turkey. This essentially makes your agents the face of your company. So how do you ensure the best quality of customer service in your inbound call center? Foster … Continued