Analytics – Real Time and Relevant

Our Business Analytics solutions have helped many organizations mine and analyze their existing data and turn it into interactive visualizations and easy-to-use analysis tools, focused on improving results and providing vital insight. Most importantly, we turn large amounts of data into something useful for our clients by doing things like determining pockets of your most … Continued

Work at Home – Flexibility in the Contact Center Space

Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued

Keep The Creativity Coming!

In business, especially in the contact center space, it’s easy for teams to keep doing business as usual once they learn what works.  A good contact center knows their customers, all the ins and outs of their proprietary technology, and has developed an array of standardized strategies for handling challenges. However, when the ultimate desire … Continued

The Tools You Need to Augment Your Quality of Customer Care

Boy, how customer care practices have changed over the past few decades.  It’s amazing how quickly technology and the Internet impacted the way we interact, conduct business, and make purchasing decisions. Now contact centers should be utilizing the wealth of advanced technology and Web-based marketing and customer care tools available . In fact, it’s rather … Continued

To Live Chat, or Not to Live Chat? That is the Customer Care Question

The combination of multi-channel marketing solutions you choose to implement in your customer care strategy weighs heavily on your customers’ preferences. That’s right, it’s up to your customers to shape your contact center’s use of preferred communications methods. After all, if you don’t heed the clues your customers offer you each day you are probably … Continued

Two Important Ways Contact Center Services Help Raise Non-Profit Awareness

Today, “contact center services” can refer to a multitude of communications options besides telecommunications. In fact, best-in-class contact centers are capable of providing multichannel marketing services to satisfy a wealth of needs in a variety of industries. Take the nonprofit space, for example; a multichannel fundraising campaign can help recruit a great reach of donors … Continued

Making Multichannel Marketing Your Goal in the New Year

New Year’s is fast-approaching, and with it comes a host of traditions like a champagne toast, the ball dropping in Times Square and the Rose Parade in California. Of course, another time-honored New Year’s tradition is the practice of setting goals for ourselves that, if reached, will help make the next 12 months better than … Continued

What to Do if Your Multichannel Marketing Efforts Are Failing Short

As a child, you may have been told that expending 100 percent effort into a task was the key to success—and in many cases that is true. But sometimes, if a task is far outside your area of expertise, working 24/7/365 to accomplish it still won’t be enough. As we’ve mentioned numerous times on this … Continued

Turn Over a New Marketing Leaf This Fall

The air is a little crisper, football season is well underway and in many places the leaves have changed colors. Fall is upon us, and in the spirit of the changing seasons perhaps it’s time to take a look at adjusting your marketing strategy as well. If you are still doing your customer outreach through … Continued

Score Customer Service and Marketing Touchdowns This Season with InfoCision

Are you ready for some football? For millions of Americans excited about this NFL season, the answer is surely a resounding, “yes.” Fans hopeful to see their team hoist the championship Vince Lombardi Trophy at the end of the season understand that the team that wins the title will work seamlessly together as a unit to do … Continued