Legal and Compliance – A Driving Force Behind High Quality

In the Call Center industry, some very complicated regulations and laws have been established at both state and national levels, in attempt to protect the consumer.  InfoCision employs expert legal counsel to ensure we stay apprised of new and updated regulations.  InfoCision is regulated by many entities – from individual Secretary of State offices to the FEC, and we strive to accommodate all regulations. We work directly with our IT, Governance, and Business Analytics teams to ensure we meet compliance standards, while continuing to make and take the highest quality calls in the world.

Our Legal and Compliance team represents 3 main areas of focus: contracts, compliance with telemarketing laws, and nonprofit/fundraising registration.

    • Contracts –  

      Any organization we do business with is required to have a contract.  We review all contracts to be sure that legal requirements are met and that InfoCision and client interests are protected.

    • Compliance with Telemarketing Laws –

      When it comes to compliance with telemarketing laws, we employ expert attorneys to ensure we stay up-to-date on any new regulations. We have many IT processes and procedures in place to ensure we are calling who we are allowed to call, at the appropriate times, and with the correct disclosures.

    • Nonprofit/Fundraising Registration –

      The third main essential piece of the department is nonprofit/fundraising registration.  Each state has its own set of regulations and requirements it demands from nonprofit organizations.  We are required to register as a professional fundraiser in 44 states.  This license gives us the ability to fundraise in the corresponding state but also comes with a series of requirements that we have to abide by in order to remain in good standing with the states.  This process typically requires us to submit any contract we sign with a nonprofit organization to the state and, in turn, report financials on the campaign.  This way, the state is aware of how much was raised and, of those funds, how much InfoCision and the charity received.

InfoCision has never aimed to be the biggest call center company in the world, just the best. Quality comes first to us in every facet of our business, and our Legal and Compliance practices are certainly a driving force in our ability to handle all calls in the best manner possible, achieving stellar performance and ROI for our clients.

Legal and Compliance – Drives High Quality; Legal and Compliance – Drives High Quality