Work From Home with InfoCision

In the midst of these incredibly tough times, and with negative news encompassing our everyday lives, it’s essential we also choose to focus on the positives and small victories both we and our communities continue to achieve! In light of this optimistic viewpoint, we here at InfoCision are happy to announce that within a week’s … Continued


Following the Rules with Governance

Analytics-based governance keeps our contact centers running in full compliance with internal best practices, legal regulations, and more. Our Governance Team defines goals, guidelines and terms across the organization; communicates with internal departments on these specifics so that everyone is on the same page; uses data to measure adherence to goals, guidelines and terms; and … Continued


Legal and Compliance – A Driving Force Behind High Quality

In the Call Center industry, some very complicated regulations and laws have been established at both state and national levels, in attempt to protect the consumer.  InfoCision employs expert legal counsel to ensure we stay apprised of new and updated regulations.  InfoCision is regulated by many entities – from individual Secretary of State offices to … Continued


Work at Home – Flexibility in the Contact Center Space

Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued


Keep The Creativity Coming!

In business, especially in the contact center space, it’s easy for teams to keep doing business as usual once they learn what works.  A good contact center knows their customers, all the ins and outs of their proprietary technology, and has developed an array of standardized strategies for handling challenges. However, when the ultimate desire … Continued


Contact Centers Can’t Afford Noncompliance

In a recent decision, the Federal Trade Commission raised the civil penalty for certain telemarketing sales law violations from $16,000 to $40,000 per instance, including fines for contacting individuals on Do-Not-Call (DNC) lists. The FTC says the fee was more than doubled to adjust for inflation. The fine had been $16,000 since February of 2009; … Continued


Master the Art of Upselling to Drive Contact Center Profits

Upselling is a profitable initiative that benefits both businesses and customers. The practice is used to add value to a sale already in motion, so what could be more natural? It’s a win-win. Nevertheless, many contact center leaders question how much effort their Communicators should devote to this strategy. Upselling should be a top priority … Continued



Customer service essential to your brand

Increased number of consumers switching brands due to poor service In this day and age, every company is aware that good customer service is essential to their company’s brand and that having a strong brand is essential to success. But recognition of this fact alone doesn’t necessarily translate into a company delivering good customer service. … Continued