Work From Home with InfoCision

In the midst of these incredibly tough times, and with negative news encompassing our everyday lives, it’s essential we also choose to focus on the positives and small victories both we and our communities continue to achieve! In light of this optimistic viewpoint, we here at InfoCision are happy to announce that within a week’s … Continued

Work at Home – Flexibility in the Contact Center Space

Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued

Five Roadblocks to Successful Contact Center Training

A successful contact center training program must arm customer care Communicators with the knowledge and tools they need to deliver a stellar customer experience. It doesn’t happen by magic. Manager-trainers/coaches must strategically design the training program so that it optimizes the commitment of funding, time and effort necessary to create and implement it. To help … Continued

Three Important Customer Care Tips You Learned From Mom

Moms the world over are known for their great advice, always encouraging and (almost) always right. In honor of their special day, here are a few of mom’s most popular golden nuggets, with a twist: These bits of advice are meant to inspire greatness in your Communicators. Wait for a break in the conversation before … Continued

The Three Legged Stool: Marketing, Sales and Customer Care

Running a successful business is no easy task. As much as we wish there was, there is no magic formula for success. There is, however, a well-proven strategy that today’s most successful companies use to achieve optimal results. Dubbed the “three legged stool,” this strategy involves marketing, sales and customer care working together toward a … Continued

Improve Employee Engagement With Social Media Integration

Today’s digitally savvy customers are dialing back on 1-800 numbers and increasing their use of social media when contacting brands. More and more customers are opting to communicate with brands via social media platforms, such as Facebook and Twitter, as opposed to traditional channels. In fact, research from McKinsey shows that 30 percent of social … Continued

Celebrate National Employee Appreciation Today, And Every Day

At InfoCision we strive to embody a culture of appreciation by creating a workplace environment that is positive and inclusive. As corporate leaders, it is our duty to ensure that our employees clearly know their hard work is recognized and celebrated. Today, March 4, 2016 is National Employee Appreciation Day, and while all InfoCision team … Continued

Three Ways to Score a Customer Care Touchdown

Super Bowl 50 is just around the corner and players on the Denver Broncos and Carolina Panthers are tirelessly preparing for the big game with the hopes that they’ll bring home those coveted championship rings. While your Communicators aren’t diving head first into a tackle or running to score a field goal, they can relate … Continued

Contact Center Leaders: Take a Page From the Ritz-Carlton’s Book

The luxury hotel industry is not for the faint-hearted, as there is immense competition. In fact, it seems as though everyday there’s a new competitor entering the ring. One hotel, however, has managed to strike a chord with customers and keep them coming back for more. The Ritz-Carlton, which has won several distinguished awards, is … Continued

Constructive Criticism is Crucial to Employee Growth

Customer care is one industry that is embodied by communication, whether digitally or over the phone. As such, employees within this space must exemplify excellent interpersonal and oral communication skills. With that said, the standards for communication and social skills are in a constant state of flux as consumers shift their customer care preferences. For … Continued