Work at Home – Flexibility in the Contact Center Space

Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued

Employer Benefits From the Ultimate Job Perk: Working at Home

Employees who yearn for job flexibility see working at home as the ultimate prize—and have been increasingly pushing their companies to provide the perk. Over the past decade, employers have actively started to respond. The share of workers doing some or all of their work at home grew from 19 percent in 2003 to 24 … Continued

Study Finds “Agent Apathy” to Be the Root of Poor Customer Care

There’s nothing quite so disappointing as conversing with a customer care agent whose monotone voice makes it quite evident that he or she does not truly care about addressing your inquiry.  And, it’s no secret that this low-energy approach to quality of customer care will not win businesses increased customer retention or positive reviews. In … Continued

Happy Employees: The Underrated Business Key

A positive work environment filled with happy employees makes going to work every day a much more pleasant experience. But what some business owners may not know is that happy, more fulfilled workers are also more productive. The proof is in the numbers: revenue for Fortune’s list of “100 Best Companies to Work For” increased … Continued

Work and Life: A True Balancing Act

It’s important to help employees find a proper work-life balance; a healthy combination of what they do at work and what they do at home with their families