Authentic Coaching Environment (ACE) is a call simulator for contact center agents. Traditional role-playing is costly and hard to manage. Through simulated learning, agents practice good habits and increase the quality and performance of their calls, including managing delicate or unpleasant situations; being helpful, polite, empathetic and understanding; and up-selling an cross-selling.

Train agents to handle every scenario like an expert


A trainee assesses and observes the correct way to handle a call. The simulator shows the best approach for handling each scenario.


A trainee reacts and responds to automated navigation. This allows the trainee to focus on the verbal interactions.


A trainee listens and performs data entry and aspires to a high standard of accuracy.


A trainee compiles all of the components they’ve learned to successfully complete a call.

Authentic Coaching Environment graphic

Increase quality and performance of your agents' calls

Request Demo